YOUR COVID-SAFE VISIT TO HAYES
Hayes Theatre Co are committed to keeping our visitors safe by becoming a registered Covid-Safe business. We have introduced a range of health and safety measures guided by the NSW Government to ensure your visit to the theatre will be comfortable and enjoyable.
By purchasing a ticket or registering on arrival you agree to follow our safety measures and any associated direction from Hayes staff. Please note the venue will now only accept contactless payment and cloaking services have been suspended. Please refrain from bringing bulky items to the theatre.
ALL VISITORS TO THE THEATRE AGED 16 AND OVER MUST BE FULLY VACCINATED OR HAVE A VERIFIABLE MEDICAL EXEMPTION. PATRONS UNDER THE AGE OF 16 CAN ONLY ATTEND WITH FULLY VACCINATED MEMBERS OF THEIR HOUSEHOLD.
Evidence of vaccination status must be provided to venue staff before entry will be granted. To make your visit to Hayes as hassle free as possible, please download a copy of your proof of vaccination certificate in advance. More information on how to do this can be found here.
If you have a medical exemption, you’re very welcome at Hayes, but you must provide proof of your exemption to the box office prior to your visit to the theatre. Please don’t hesitate to contact us to discuss further.
ALL VISITORS TO THE THEATRE MUST CHECK IN USING THE QR CODE AT THE ENTRANCE
Please check in when you arrive, using the camera on your phone, or the Service NSW app. Hayes staff can assist by checking you in manually if you encounter any difficulties.
IF YOU ARE FEELING UNWELL, AWAITING COVID TEST RESULTS, OR HAVE RECENTLY RETURNED FROM OVERSEAS, PLEASE STAY HOME.
If you are required to self-isolate due to close contact of a confirmed case of COVID-19, we will provide an exchange or refund if exchange is not possible. Please note: refunds are not generally available due to illness. Please see our ticketing policy for further details.
FACE MASKS ARE REQUIRED IN BOTH THE FOYER AND THEATRE
In line with government regulations, masks are compulsory in both the foyer and theatre. Masks may be raised for eating or drinking.
IF YOU ARE ABLE, CONSIDER DRIVING TO THE VENUE
There is limited street parking available in the streets surrounding the theatre. We also offer a $15 flat rate for the Secure Parking Station on Ward Avenue, just bring your ticket to be validated at the theatre.
ONCE YOU HAVE ARRIVED AT THE THEATRE, PLEASE SANITISE YOUR HANDS
Hand sanitisers have been places around the venue for your convenience. We strongly recommend you wash or sanitise your hands at regular intervals throughout your visit.
ENJOY A DRINK OR SNACK FROM THE BAR
Hayes is now cashless and can only accept payment at the bar and box office via credit/debit card and contactless payment. Please contact us if you’d like to purchase drinks vouchers as an alternative.
If you would like to purchase a drink or snack from the bar, please remember to maintain a 1.5m distance between yourself and others.
HAVE YOUR TICKET READY
To lower the risk to our community, all tickets will now be sent via email. Please avoid printing them out, simply show your email/ticket confirmation on your phone and the staff will confirm check your tickets when you check into the venue.
AND ENJOY THE SHOW!
We have introduced a new cleaning regime, which includes: thorough cleaning and disinfecting all areas prior to audiences arriving, regular cleaning and disinfecting high touch surfaces and staff will spot clean tables and benches after each group. We will also have a dedicated COVID Safety Marshall at each performance, to ensure your comfort and safety.