COVID Related Exchanges and Refunds
Please contact the theatre prior to your scheduled performance if you are unable to attend due to illness or are required to self-isolate. Tickets can be exchanged (free of charge), or refunded in full if you are unable to attend another performance. Tickets cannot be exchanged or refunded once the performance has commenced.
The box office phone is unattended one hour prior to the show start time. If you fall ill within this period, please leave a message on the phone or alternately send an email to firstname.lastname@example.org
Please contact the Box Office for group bookings of more than 8 people.
Where concessions are offered these apply to Seniors, Pensioners & Students. Not all productions or performances will have concession price tickets available.
Gift vouchers may be purchased over the phone or online and are valid for 3 years from the date of purchase. Vouchers may not be redeemed for cash and must be used prior to the expiration date. Click HERE to book online.
All phone and online bookings are subject to a transaction fee of $5.00.
Tickets cannot be refunded after purchase except as provided for in the Live Performance Association code of ticketing practice. To view a copy of the code go to https://liveperformance.com.au/wp-content/uploads/2019/01/LPA-Ticketing-Code-of-Practice-Consumer-Code-Seventh-Edition-1-October-2018.pdf
In accordance with the NSW Fair Trading Amendment (Ticket Scalping and Gift Cards) Act 2017 No 52, tickets may not be offered for resale at greater than 110% of the original supply cost of the ticket. We reserve the right to cancel tickets resold for more than 110% of the original supply cost. Purchasers are advised not to purchase tickets from resale sites.
Where available, tickets may be exchanged once to a performance of equal value, not later than 48 hours prior to the booked performance. Exchanges to performances of a higher value will incur an upgrade fee. Second and late exchanges will be subject to a $5.00 exchange fee.
A limited number of accessible seats are available in the front row of the theatre. Please contact the box office on (02) 8065 7337 to purchase accessible seating (subject to availability).
For further information on accessibility at the theatre please click here.
The auditorium is accessed via a single door from the theatre foyer with 12 steps from the foyer to the back of the auditorium. The theatre seats 111 people in rows A – H with seats numbered 1-15 and a central aisle between seats 8 and 9. There are no viewing obstructions anywhere within the auditorium and all seats are priced at the same reserve.
Rows G and H are slightly raised to provide for better sightlines over the rows in front. Foot rests are provided for your comfort in these rows.