Booking Information

Where concessions are offered these apply to Seniors, Pensioners, Students and MEAA members. Not all productions or performances will have concession price tickets available.

Gift vouchers may be purchased over the phone or online and are valid for 3 years from the date of purchase. Vouchers may not be redeemed for cash and must be used prior to the expiration date. Click HERE to book online.

Click to Pay is completely optional and can be turned off at any time.

What is Click to Pay?

Click to Pay is a fast and secure checkout option offered by Hayes Theatre Co when booking tickets, purchasing gift vouchers, or making a donation.
It works with major card providers including Visa, Mastercard, and American Express and allows you to pay without re-entering your card details each time.

Once set up, you can select a previously used card and quickly verify that it’s you.

How do I opt in (or not)?

When you Proceed to Payment, you’ll see a tick box asking if you’d like to enrol in Click to Pay for faster checkouts.

• If you do not tick the box, you will not be enrolled.

• If you tick the box, your name, email address, and mobile number are securely shared with your card provider to create your Click to Pay profile.

After enrolling:

• You’ll receive an email from Click to Pay confirming your card is registered on a new device.

• No further action is required.

• Click to Pay will be offered to you automatically at checkout in future.

If you use a new or unrecognised device, you may be sent a one-time verification code by SMS to confirm it’s you.

How do I opt out or remove Click to Pay?

If you enrolled by accident or no longer want to use Click to Pay, you can remove your card or profile at any time. This is managed by your card provider or bank, not Hayes Theatre Co.

Visa Click to Pay

• Consumer Portal: Sign in and choose “Delete Card”, or go to Manage Account → Close Account.

• During Checkout: You can also manage or remove cards directly from the Click to Pay window.

Mastercard Click to Pay

• Website: Sign in to the Mastercard Click to Pay portal and deactivate your account under Manage Account.

• Banking App: Some banks (e.g. Latitude) allow you to opt out via Manage Card → Opt out of Click to Pay.

Bank-specific options

• CommBank: Open the CommBank app → Cards → Click to Pay → Opt out.

• Westpac: Click to Pay is linked to your card. While it can’t be fully deleted, you can simply choose not to use it.

American Express

• American Express manages Click to Pay directly.

If your card was enrolled automatically, you may need to contact your bank to remove it.

All bookings are subject to a transaction fee of $6.00. This includes online, phone and in person bookings.

Tickets cannot be refunded after purchase except as provided for in the Live Performance Association code of ticketing practice. A copy of the code can be viewed HERE

In accordance with the NSW Fair Trading Amendment (Ticket Scalping and Gift Cards) Act 2017 No 52, tickets may not be offered for resale at greater than 110% of the original supply cost of the ticket. We reserve the right to cancel tickets resold for more than 110% of the original supply cost. Purchasers are advised not to purchase tickets from resale sites.

Where available, tickets may be exchanged once to a performance, no later than 48 hours prior to the booked performance.

Exchanges to performances of a higher value will incur an upgrade fee. Exchanges will be subject to a $6.00 exchange fee.

Exchanges are not possible within 48 hours of the performance.

Group bookings of more than 8 people may be entitled to further discounts (see Prices on show pages). Group bookings can be purchased online or over the phone.

A limited number of accessible seats are available in the front row of the theatre. These can be purchased via phone or through our website by clicking the ‘Book a Wheelchair or Companion Ticket’ button that appears on every booking page (subject to availability).
For further information on accessibility at the theatre please click here.

The auditorium is accessed via a single door from the theatre foyer with 12 steps from the foyer to the back of the auditorium. The theatre seats 111 people in rows A – H with seats numbered 1-15 and a central aisle between seats 8 and 9. There are no viewing obstructions anywhere within the auditorium and all seats are priced at the same reserve. Rows G and H are slightly raised to provide for better sightlines over the rows in front. Foot rests are provided for your comfort in these rows.

Hayes Theatre Co has an in-house bar and foyer for our patrons to enjoy before, during and after the show.