Hayes Theatre Co

A home for Music Theatre and Cabaret in Sydney.

Hayes Theatre Co

Booking Information

  Rent (2015) Photography by Kurt Sneddon

 

COVID RELATED EXCHANGES AND REFUNDS
All tickets are generally non-refundable due to change of mind or illness. However, if you are unwell with COVID-19 symptoms or are required to self-isolate due to a positive test or becoming a close contact, please do not attend your performance.

We ask that you please contact our Box Office on (02) 8065 7337 or boxoffice@hayestheatre.com.au no later than 12PM on the day of the performance and we will work with you to exchange your tickets to an alternative performance (subject to availability) or to issue you a credit or refund.
If you have called us, we ask that you please follow up with a written request to our email as soon as possible.


CONCESSIONS
Where concessions are offered these apply to Seniors, Pensioners, Students and MEAA members. Not all productions or performances will have concession price tickets available.

 


GIFT VOUCHERS
Gift vouchers may be purchased over the phone or online and are valid for 3 years from the date of purchase. Vouchers may not be redeemed for cash and must be used prior to
the expiration date. Click HERE to book online.

 

TRANSACTION FEES
All phone and online bookings are subject to a transaction fee of $5.00.


REFUNDS
Tickets cannot be refunded after purchase except as provided for in the Live Performance Association code of ticketing practice. A copy of the code can be viewed HERE


TICKET RESALES

In accordance with the NSW Fair Trading Amendment (Ticket Scalping and Gift Cards) Act 2017 No 52, tickets may not be offered for resale at greater than 110% of the original supply cost of the ticket. We reserve the right to cancel tickets resold for more than 110% of the original supply cost. Purchasers are advised not to purchase tickets from resale sites.



TICKET EXCHANGES
Where available, tickets may be exchanged once to a performance of equal value, no later than 48 hours prior to the booked performance. Exchanges to performances of a higher value will incur an upgrade fee. Second and late exchanges will be subject to a $5.00 exchange fee.


GROUP BOOKINGS
Please contact the Box Office for group bookings of more than 8 people.


ACCESSIBILITY
A limited number of accessible seats are available in the front row of the theatre. Please contact the box office on (02) 8065 7337 to purchase accessible seating (subject to availability).
For further information on accessibility at the theatre please click here.


THE THEATRE
The auditorium is accessed via a single door from the theatre foyer with 12 steps from the foyer to the back of the auditorium. The theatre seats 111 people in rows A – H with seats numbered 1-15 and a central aisle between seats 8 and 9. There are no viewing obstructions anywhere within the auditorium and all seats are priced at the same reserve. Rows G and H are slightly raised to provide for better sightlines over the rows in front. Foot rests are provided for your comfort in these rows.

 

FOYER AND BAR
Hayes Theatre Co has an in-house bar and foyer for our patrons to enjoy before, during and after the show.