YOUR COVID-SAFE VISIT TO HAYES
Hayes Theatre Co are committed to keeping our visitors safe by acting as a registered Covid-Safe business. We continue to carry out a range of health and safety measures guided by the NSW Government to ensure your visit to the theatre will be comfortable and enjoyable.
By purchasing a ticket, you agree to follow our safety measures and any associated direction from Hayes staff. Please note the venue will now only accept contactless payment and cloaking services have been suspended. Please refrain from bringing bulky items to the theatre.
IF YOU ARE UNWELL, PLEASE STAY HOME.
Tickets are generally non-refundable due to change of mind or illness. However, if you are unwell with COVID-19 symptoms or are required to self-isolate due to a positive test or becoming a close contact, please do not attend your performance. We ask that you please contact our Box Office on (02) 8065 7337 or firstname.lastname@example.org no later than 12PM on the day of the performance and we will work with you to exchange your tickets to an alternative performance (subject to availability) or to issue you a credit or refund. If you have called us, we ask that you please follow up with an email as soon as possible.
If a performance is cancelled or rescheduled, ticket holders will be provided with the following options:
- Exchange your tickets to a new date
- Receive a Credit note for an alternative Hayes Theatre Co show
- Donate all or part of your ticket to Hayes Theatre Co
- Obtain a refund
If you purchased your ticket(s) using a Dine & Discover NSW voucher, this portion of your sale is non-refundable. To ensure that you are still able to benefit from the full value of the voucher(s) used, we will issue a Hayes Theatre Credit Note equal to the value of the voucher(s) used. The remainder will be refunded to your selected payment method.
Please note – in accordance with the LPA, patrons have four (4) weeks from cancellation of the performance to request a refund. After this point they will automatically receive a credit.
For further details on our current ticketing policies, please visit our Booking Information and Terms & Conditions of Sale pages.
FACE MASKS ARE REQUIRED IN THE THEATRE
For the safety of our performers and patrons, face masks are required to be worn by patrons in the theatre. It is strongly recommended that patrons continue to wear masks in other areas of the venue where social distancing is not possible.
IF YOU ARE ABLE, CONSIDER DRIVING TO THE VENUE
There is limited street parking available in the streets surrounding the theatre. We also offer a $15 flat rate for the Secure Parking Station on Ward Avenue, just bring your ticket to be validated at the theatre.
ONCE YOU HAVE ARRIVED AT THE THEATRE, PLEASE SANITISE YOUR HANDS
Hand sanitisers have been placed around the venue for your convenience. We strongly recommend you wash or sanitise your hands at regular intervals throughout your visit.
ENJOY A DRINK OR SNACK FROM THE BAR
Hayes is now cashless and can only accept payment at the bar and box office via credit/debit card and contactless payment. Please contact us if you’d like to purchase drinks vouchers as an alternative.
HAVE YOUR TICKET READY
To lower the risk to our community, all tickets will now be sent via email. Please avoid printing them out, simply show your email/ticket confirmation on your phone and the staff will check your tickets when you arrive at the venue.
AND ENJOY THE SHOW!
OUR COVID SAFE PROMISE
We have introduced a new cleaning regime, which includes thorough cleaning and disinfecting all areas prior to audiences arriving, regular cleaning and disinfecting high touch surfaces and staff will spot clean tables and benches after each group. We will also have a dedicated COVID Safety Marshall at each performance, to ensure your comfort and safety.