Hayes Theatre Co

A home for Music Theatre and Cabaret in Sydney.

Hayes Theatre Co

Terms & Conditions of Sale

Terms and Conditions of Sale

  1. The right of admission is reserved by management. 
  2. All visitors to the theatre aged 16 and over must be fully vaccinated or have a verifiable medical exemption.
    • Evidence of vaccination status must be provided to venue staff before entry will be granted.
    • All medical exemptions must be provided to the box office prior to your visit to the theatre.
  3. Patrons under the age of 16 can only attend with fully vaccinated members of their household.
  4. Masks must be worn while in the foyer and theatre.
  5. The right is reserved to vary, substitute or withdraw advertised programs, artists, venue and seating arrangements as necessary.
  6. Tickets are valid only when purchased through an authorised agent.
  7. Generally there is no right to a refund or exchange except as required by law, and/or as provided in the Industry Ticketing Code of Practice.
  8. In accordance with the NSW Fair Trading Amendment (Ticket Scalping and Gift Cards) Act 2017 No 52, tickets may not be offered for resale at greater than 110% of the original supply cost of the ticket. We reserve the right to cancel tickets resold for more than 110% of the original supply cost.
  9. Cameras and other recording devices are prohibited in the auditorium.
  10. Mobile telephones, pagers and other electronic devices must be turned off or placed on silent before entry into the auditorium.
  11. The right is reserved to refuse admission to a ticket holder who arrives late to a performance. The ticket holder may not be allocated to their designated seat or area, until there is a convenient break in the program, if any, or interval.
  12. Patrons who disrupt a performance, who are in use or possession of a prohibited device, or fail to produce concession ID as appropriate may be asked to leave the venue without refund of ticket purchase.

To view a copy of the Industry Ticketing Code of Practice click HERE